CASE STUDY | Townhome Water Pipeline Rupture

CASE STUDY | Townhome Water Pipeline Rupture

SituationBefore 1

One evening in early January in well-below freezing weather, a water pipeline rupture occurred in Maple Grove, MN, at a 178 unit townhome community managed by FirstService Residential. The Property Manager for the association, quickly contacted a trusted vendor, Clean Response, and Gittleman Construction and Maintenance (GCM), a FirstService Residential company.  Arriving on the scene first were GCM’s Director of Construction, David Huber, Project Manager Kirk Stifter, and two master plumbers. Upon arrival they found water pouring out of the front of one unit, flooding the driveway. Upon further investigation, a total of five units were affected and included damage to ceilings, drywall, cabinets, common walls, flooring, and millwork.

Gittleman Construction and Maintenance Solution

David had knowledge of the internal water line structure at this particular property, and knew where to immediately cap off the main water feed that came into the unit. This reduced both further damage to the units affected by the rupture, and the amount of down time that would adversely affect residents in other units. Immediately David and his team determined the potential threat of ceiling collapse in one unit and began to remove damaged materials. After addressing these immediate safety concerns, coordinating with Clean Response, Kirk worked to ensure the quick implementation of dry out equipment. GCM and FirstService Residential’s property manager worked to ensure that every unit potentially affected by the rupture was investigated and assessed.

For a more efficient and accurate insurance claim and restoration process, David led GCM’s construction team and employed state-of-the art equipment to detect moisture readings, including non-invasive measurements to protect what could be undamaged surfaces and materials. From top to bottom the team worked to accurately assess and document damage, from technical readings to before and after photographs, and detailed inspections and walk-throughs.

Outcome

From the time the rupture occurred through to construction and remodel completion, FirstService Residential and Gittleman were involved to ensure the successful execution of insurance claim administration and the restoration process. With an experienced and knowledgeable team, equipped with tools to accurately assess the damage and make accurate restoration recommendations, the homeowner units are fully repaired and completed.