testimonials
The Gittleman Maintenance Division surveys randomly selected customers. The results are aggregated into a modified Net Promoter Score (NPS®) to measure customer loyalty by asking one question:
‘How likely is it that you would recommend Gittleman Construction & Maintenance to a friend or colleague?’
NPS is a common feedback survey metric – it’s easy to understand, quick to complete, and gives a big-picture gauge of customer loyalty. The survey offers a scale of 1-5 with a 5 being “Very likely” and a 1 being “Not likely at all”. Gittleman’s average score over the past 3 years is 4.6. However, the NPS score doesn’t provide literal insights into how customers feel. So, as part of our survey process, we encourage written feedback as well. Here are some recent comments:
“Cindy Kirchner is the best front desk person I have ever encountered. She is professional, knowledgeable, efficient, warm, and personable all at the same time. Very rare. Gittleman is lucky to have Cindy on staff. Eric Mueller is another rare bird – professional, skilled, efficient, on time, and, just as important, friendly & personable. My years of experience as a consumer of services for our uniquely quirky condo at The Itasca are extensive. I can truly say that Gittleman Construction & Maintenance stands above all others in terms of both quality of work AND how they treat their customers. You have found the balance. Keep it up. Makes life during these turbulent times less stressful. Thank you!”
Kathleen Murphy & Deb Thorp, Itasca
Tess March, Community Manager at The Pointe of Saint Paul
“I would like to make a big shout out for Ryan Bibeau at Gittleman Maintenance. Ryan has been filling in doing our pool testing while we have been shorthanded and Ryan went above and beyond by offering to stop at the Horizon Pool location near his home to pick up the new pool testing kit I ordered for our new caretaker. Thank you, Ryan, for all your help. I really appreciate it.”
Lisa Ward, Community Manager
Homeowner at 212 Lofts
Homeowner at 1200 On the Mall
Homeowner at Loring Green West
“Living in a Gittleman constructed building – I’ve always thought to myself something like: ‘Who knows this building better than the company that built it!’ They have licensed, long-time professionals on staff who do magnificent work. My recent major plumbing project was done beautifully. (I loved how the plumber assigned “whistled” while he worked … a very cheerful sound as he did exactly what I wanted.) I have used Gittleman Construction & Maintenance before for some major kitchen/electrical updates in the recent past and have also been completely satisfied.”
